Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Colne | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data. This policy explains how Pharmacy Weight Loss Colne collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Colne is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Colne and across the UK. As a registered pharmacy, we act as the Data Controller for all personal and medical information you provide to us.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, home address, email address, and phone number
• Health information: Medical history, weight, BMI, current medications, allergies, and clinical questionnaire responses
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data
• Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

We use your personal and medical data to:

• Assess your suitability for weight loss treatments and provide safe, appropriate clinical care
• Enable our pharmacist to review and approve your prescription before dispatch
• Process and dispatch your medication — orders are typically delivered within 1 working day once approved by our pharmacist
• Maintain accurate clinical and dispensing records as required by GPhC regulations
• Contact you regarding your order, treatment, or follow-up care
• Comply with our legal and regulatory obligations as a registered pharmacy
• Improve our services and ensure patient safety

Our lawful basis for processing health data is Article 9(2)(h) UK GDPR — processing necessary for the provision of health or social care treatment. For general personal data, we rely on legitimate interests and contractual necessity.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytical cookies: Help us understand how visitors use our site so we can improve it
• Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect how the website functions.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary with:

• Prescribing clinicians: To facilitate safe prescribing decisions
• Delivery partners: To fulfil your medication order
• Payment processors: To securely handle transactions
• NHS and regulatory bodies: Where required by law, including the GPhC or MHRA
• IT and platform providers: Who support the operation of our website and dispensing systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance. Financial records are retained for 6 years as required by HMRC regulations. After these periods, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All sensitive health data is encrypted and access is restricted to authorised pharmacy staff only.

8. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict how we use your personal data. You may also object to certain types of processing or request your data in a portable format. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Colne
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.